Categories of Data Collected
To provide you with our financial tools and dashboards securely and reliably, we process the following types of information:
Identity and Contact Information When registering a user account or contacting our support team, we collect basic data. This typically includes your full name, email address, and possibly your phone number.
Verification and Compliance Data If our internal security protocols or fraud prevention measures require it, we may request additional documents to verify your identity, ensuring the lawful use of the platform.
Technical Identifiers and Device Data Our systems automatically log technical metadata when you access franowhears. This includes your IP address, browser type, operating system used, and access times. This data is essential for secure authentication and defense against potential network threats.
Usage Analytics and Activity Metadata We analyze user interactions with market data and analysis tools to continuously optimize software performance. The collection of this activity-related metadata does not imply that we perform direct custody of your financial assets.
Transaction Details If you opt for paid features or subscriptions, we process the necessary payment data, usually involving secure external payment service providers.
Legal Basis for Data Processing
The processing of your information is based on sound legal grounds. These include the performance of a contract (e.g., providing platform access), our legitimate interests (such as securing our IT infrastructure), compliance with legal obligations in Germany, and, if necessary, your explicit consent for specific purposes.
Purpose and Use of Your Data
franowhears uses your data primarily for operational tasks. This includes onboarding, account management, secure login, and providing reliable customer service. We also proactively monitor our systems to prevent unauthorized access. Analytical data helps us improve the user experience. You will only receive promotional communications if you have expressly agreed to them (opt-in). You can adjust your preferences at any time in your profile (opt-out).
Data Sharing and Retention Period
We do not sell your personal data. Sharing occurs only with carefully vetted service providers who assist us in operating the platform (e.g., providers of cloud hosting, data analytics, support software, or identity verification). We store your information only as long as it is necessary for the stated operational purposes or as required by legal retention periods.
International Data Transfers
Due to the use of global cloud structures, your data may be processed on servers outside of Germany. In such cases, we use standard contractual clauses and recognized security mechanisms to ensure a consistently high level of data protection.
Data Security
We implement appropriate technical and organizational security measures, including modern encryption technologies and strict access controls. However, we note that no method of data transmission over the internet can guarantee absolute security. We make every effort to protect your data but cannot promise complete invulnerability.
Your Rights as a User
You have comprehensive rights regarding your personal data. You can request access to the stored data, its correction, deletion, or restriction of processing. You also have the right to data portability and to withdraw consent. If you wish to exercise any of these rights, please contact our support. To protect your account, we must perform an identity check before processing such requests. We strive to respond to all requests within the legally prescribed timeframes.
Updates to This Policy
We reserve the right to adapt this privacy policy as needed to reflect new legal or technical developments. Significant changes will be communicated to you via notifications on the platform.
Last Updated: May 26, 2026